Translation - Explanation and Caution

The County of Lanark is offering text and website translation services provided by Google Translate™, a free service currently offering over 50 languages. Our goal is to assist English as a Second Language (ESL) users with a way to understand the programs, services, and information provided by Lanark County.

Please note that NOT all text may be translated correctly or be translated at all. You agree that when a translation is complete, you assume the risk of any inaccuracies, errors, and omissions therein. You agree that the County of Lanark shall NOT be held responsible or liable for any damages or losses that may result from your reliance upon or use of Google Translate™.

Ontario Works

To all of our clients in Social Services:
We understand this is a difficult time for everyone and want to assure you that our staff are here for you and will ensure that your basic needs are met.  Your April monthly payment for Ontario Works recipients will go out as usual.  Our staff have been planning for emergency measures to ensure that the basic needs of our community are met.  Our offices are restricted for walk in traffic to emergency situations only so please do not visit our office but rather call between 8:30-4 at 613-267-4200 or toll free 1-888-952-6275 and someone will be happy to assist you.  Additionally, we have an email address you may use for questions you may have at

cid:image001.png@01D594B3.809CE380Did you know:

You can report changes to your Ontario Works case online!

For more information, check out MyBenefits or ask your Caseworker for details.

Ontario Works provides temporary financial assistance to those in need living in Lanark County while they work toward a common goal to become and stay employed.

Click on the headings below to receive more information.

  • How to apply for Ontario Works
  • Applicants have the right to:

    1. An application interview;
    2. Bring a person of their choice with them to the interview;
    3. A timely decision on their eligibility for Ontario Works Assistance;
    4. A written notice of the eligibility decision;
    5. The opportunity to have decisions reviewed.
  • Ontario Works recipients are expected to do several things:

    • Attend periodic interviews with a Case Manager;
    • Respond promptly to requests by a Case Manager;
    • Report changes in living arrangements, all income and assets and any other changes;
    • Repay all overpayments;
    • Report income monthly using the Income Reporting Statement;
    • Contact your Case Manager when they have questions or concerns;
    • Sign a Participation Agreement (see next heading: "What is a Participation Agreement");
    • Participate in employment-related activities that will bring them closer to financial independence.
  • When you apply for Ontario Works, you will be asked to develop a Participation Agreement (PA) with your caseworker. The PA is an agreement or contract with Ontario Works that outlines the activities you will do with the goal of preparing for, finding and keeping a job. The agreement is based on your skills and abilities, and can change as your circumstances change. Talk to your caseworker if you have health or other issues that could affect your participation in employment activities.

  • Do you need help getting Family Support?
  • How to report a questionable or fraud complaint
  • How to appeal a decision
  • What type of Employment Supports are available?

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